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Privacy Policy

Privacy Policy

We treat your privacy very seriously and it would be incompatible with our values to misuse your private information. We have two main promises to you:

  1. We will only use the information we collect to fulfill and ship your order. It will not be shared with any third parties for commercial purposes.

  2. We will only contact you with any newsletters or special offers if you give us clear permission to do so.

Below is a detailed outline of our data protection policy regarding personal data we collect from you on this website.

Personal Information You Share With Us

As part for the purchase process on www.ravenscourtapothecary.com, we collect the personal data you give us, such as your name, postal address and email address, telephone number, payment information and the details of the product you are ordering.

Cookies

When viewing our content, we also automatically receive information relating to the navigation of your device (computer, tablet, smartphone, etc..). It can be stored in files “cookies” installed on your device, subject to the choices that you expressed regarding cookies acceptance. You can change it at any time.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect and use your information, including:

  1. We will use your personal data to provide our services, such as to fulfil your order and to provide customer service.

  2. To send you any newsletters or special offers, but only when we have your express consent to do so, such as when you sign up to receive newsletter and promotional offers from us. You have the right to withdraw this consent at any point by emailing hello@ravenscourtapothecary.com.

  3. We may disclose your personal information if we are required by law, such as to comply with a legal obligation or court order or in connection with a legal claim.

  4. We may use your information for our legitimate interests, such as to improve our products and services. e.g. we may send you an invitation to review your purchase. These legitimate interests shall never infringe on your rights.

Information Sharing and Disclosure With Third Parties

We will always respect your privacy and will only share it for very limited reasons and in limited circumstances.

  1. Service providers.
    We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will only share your personal information with these third parties to the extent necessary to perform these services.
    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

  2. E-commerce platforms.
    Ravenscourt Apothecary is hosted on WordPress Inc and operated using WooCommerce.
    They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce data storage and databases. They store your data on a secure server behind a firewall.

  3. Payment Gateways.
    We use PayPal to process your payment. PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). If you are located in the UK or EU you also have the option to pay by a direct bank transfer, therefore bypassing the need for a payment gateway. Any information you share to complete the payment is then stored and/or used by your financial institution.

Data Retention

We retain your personal information for as long as necessary to provide you with my services and as described in this Privacy Policy. However, we may also retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period after a purchase: 5 years.

The Right To Be Forgotten” and How To Contact Us About It

You have the right to access, correct or delete altogether your personal information held by Ravenscourt Apothecary. You may request to receive a copy of the personal information we hold about you or ask us to change or delete your personal data by

contacting us at hello@ravenscourtapothecary.com or through the contact form on this website. You may alternatively send us a written request to:

Ravenscourt Apothecary

Addiscott Barn

Moretonhampstead

Devon TQ13 8QD

UK

Philosophy

Ravenscourt Apothecary specialises in natural fragrances & skincare for vegans, tea & book lovers. My product line includes literary-themed perfumes, palm oil free soap and handmade skincare. I am committed to cruelty free, mindfully-produced beauty products. All my products are hand made with love in the UK.

Tanya K (proprietor, Ravenscourt Apothecary)
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